At 247 Garden Shop, we're more than just a retailer of garden supplies; we're dedicated to cultivating moments of joy and connection in every garden. Central to this mission is our unwavering dedication to quality and customer happiness. In this detailed guide, we'll explore 247 Garden Shop's warranty policy, outlining our commitment to protecting your investment and ensuring your peace of mind.

Our Dedication to Quality: Quality is the cornerstone of our ethos at 247 Garden Shop. From the materials we select to the designs we curate, we prioritize excellence to deliver products that not only meet but exceed your expectations. Our commitment to quality spans our entire range, including gardening tools, planters, decor, and more.

Understanding 247 Garden Shop's Warranty Policy: At 247 Garden Shop, we stand behind the quality of our products, and our warranty policy reflects that dedication. Crafted to safeguard your investment and provide recourse in the rare event of issues, our warranty policy offers peace of mind with every purchase.

Warranty Coverage for 247 Garden Shop Products: When you choose 247 Garden Shop, you're choosing assurance. In addition to the protections outlined by Australian Consumer Law, we offer an extensive 12-month warranty on all products sold through our platform. This warranty covers any faults or damages that may arise during normal use, giving you added confidence in product quality.

Initiating a Warranty Claim: If you encounter any issues with your 247 Garden Shop purchase, our committed customer support team is here to assist you. Beginning a warranty claim is simple and hassle-free, ensuring a swift resolution process. By reaching out to us via our website's "Message Center," you can provide the necessary details for us to promptly assess your claim.

Key Details to Include in Your Warranty Claim: To expedite the warranty claim process, it's crucial to provide accurate and comprehensive information. When submitting your claim through our "Message Center," please include:

  • Your order number
  • A detailed description of the issue or damage
  • Supporting images or videos of the fault or damage
  • Any additional pertinent information to aid in the assessment of your claim

By furnishing us with this information, you empower our team to conduct a thorough evaluation and determine the best course of action for resolving your warranty claim.

Assessment and Resolution of Warranty Claims: At 247 Garden Shop, we approach each warranty claim with meticulous care. Upon receiving your claim, our team conducts a comprehensive assessment to understand the nature and extent of the reported issue. Depending on the circumstances, we may undertake various actions to address your claim effectively, including:

  • Sending missing parts or components
  • Providing instructions for self-repair
  • Arranging product replacement (subject to availability)
  • Offering alternative solutions or products
  • Issuing a partial or full credit voucher or refund

Our goal is to resolve your warranty claim swiftly and satisfactorily, minimizing any disruption to your enjoyment of our products.

Refund, Return, and Replacement Process: In cases where a refund, return, or replacement is necessary, 247 Garden Shop streamlines the process for our customers' convenience. By contacting us via our website's "Message Center," you can initiate the steps needed to facilitate your request. Whether you require a refund, replacement, or spare part, our team will guide you through the process and provide the assistance required to achieve a positive outcome.

Your Satisfaction, Our Priority: At 247 Garden Shop, customer satisfaction is paramount. Our commitment to excellence extends beyond product quality to encompass every facet of your shopping experience. Whether you're exploring our curated collections, seeking gardening inspiration, or resolving a warranty claim, you can trust that we're dedicated to serving you with care and attention.

In a world where reliability and quality are essential, 247 Garden Shop stands as a beacon of excellence in the realm of gardening supplies. With our comprehensive warranty policy, we offer our customers the confidence and assurance they need to invest in their gardens with peace of mind. As you embark on your journey to enhance your outdoor space, rest assured that 247 Garden Shop is here to support you every step of the way, ensuring your satisfaction and delight with every purchase.


Chat availability: 9am - 5pm

Email: matt@247gardenshop.com.au

Phone: +61406704974

Address: 299/183 City Road, Southbank

ABN: 86 746 793 050