1. Introduction

Welcome to 247 Garden Shop. We strive to provide our customers with high-quality products and exceptional service. Our refunds policy is designed to ensure a fair and transparent process for handling returns and refunds in accordance with Australian consumer law.

2. Application

This refunds policy applies to all purchases made on the 247 Garden Shop website ( and covers refunds for faulty or incorrect items, as well as returns for change of mind. By making a purchase from our store, you agree to abide by the terms outlined in this policy.

3. Refunds for Faulty or Incorrect Items

We take pride in the quality of our products, but we understand that sometimes issues may arise. If you receive a faulty or incorrect item, we offer free returns and exchanges within 30 days of purchase. Simply contact our customer service team to initiate the return process.

Upon receipt of the returned item, we will conduct a thorough inspection to verify the fault or error. If the item is deemed to be faulty or incorrect, we will process a full refund or exchange at no additional cost to you. Refunds will be issued back to the original form of payment within 10 business days of approval.

4. Returns for Change of Mind

If you change your mind about a purchase, we understand. We offer returns for change of mind within 30 days of purchase, provided the item is unused, in its original packaging, and in saleable condition. Please note that change of mind returns are subject to a 15% restocking fee.

Customers are responsible for covering the cost of return shipping for change of mind returns. Once the returned item is received and inspected, we will process a refund for the purchase price minus the restocking fee and original shipping cost. Refunds will be issued within 10 business days of approval.

5. Exchanges

Exchanges are possible for both faulty/incorrect items and change of mind returns. If you wish to exchange an item, please contact our customer service team to arrange the exchange process. Customers are responsible for covering the cost of shipping for exchanges.

6. How to Initiate a Return

To initiate a return, please contact our customer service team via email at Please include your order number, the reason for return, and any relevant details about the item.

Once your return request is approved, we will provide you with a return authorization number and further instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.

7. Contact Us

If you have any questions or concerns about our refunds policy, please don't hesitate to contact our customer service team. We're here to help and ensure that your shopping experience with 247 Garden Shop is nothing short of excellent.

Chat availability: 9am - 5pm


Phone: +61406704974

Address: 299/183 City Road, Southbank

ABN: 86 746 793 050

8. Changes to This Policy

We reserve the right to make changes to this refunds policy at any time without prior notice. Any updates or amendments to the policy will be posted on our website. It is your responsibility to review this policy periodically for any changes.

Thank you for choosing 247 Garden Shop for your gardening needs. We value your trust and are committed to providing you with the best possible shopping experience. If you have any feedback or suggestions regarding our refunds policy, please don't hesitate to reach out to us. Happy gardening!